Matthew Gil

matthew@telosnova.com  |  San Francisco, CA

Work Experience

IT Manager

EPC IT Solutions  |  Belmont, CA  |  December 2023 – Present

Provide hands-on and strategic IT support for a diverse MSP client base, maintaining infrastructure across 50–100 clients with up to 250 users per environment. Lead network administration, device management, and cloud/email migrations, ensuring continuity, security, and compliance.

  • Serve as primary escalation point for complex issues and multi-office projects.
  • Plan and execute Microsoft 365 and Google Workspace migrations, including mailbox moves, DNS updates, MFA, and end-user onboarding.
  • Manage server upgrades, decommissioning, and migration of on-premises applications to virtual environments.
  • Administer SaaS platforms including Slack, Zoom, Dropbox, OneLogin, and Adobe Creative Cloud.
  • Implement device management via Intune, Addigy, and Apple Business Manager, including policy deployment, remote wipes, and security baselines.
  • Lead training and development for junior staff, delegate and oversee ticket work, and drive improvements to onboarding processes and internal documentation.

Technologies: Meraki, VLANs, VPNs, DHCP/DNS, Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra), Google Workspace, Zoom/DTEN, Slack, Dropbox, OneLogin, SkyKick, CodeTwo, ConnectWise, Zapier, Hyper-V, Veeam, Acronis, Sophos

IT Support & Project Integration Specialist

Central Texas Technology Solutions  |  Austin, TX  |  February 2023 – December 2023

Provided IT support and project work for 50+ managed-service clients, stabilizing operations after staff turnover.

  • Migrated devices and users to standardized environments (Azure AD/Entra, Intune, Teams/SharePoint, SentinelOne, Meraki).
  • Executed Microsoft 365 migrations with mailbox moves, DNS cutovers, Teams integration, permission modeling, and user onboarding.
  • Managed Nextiva VoIP environments for client accounts and performed device and call routing management.
  • Conducted security remediation projects, redeploying devices and agents for compliance.
  • Documented processes in IT Glue to improve new-hire onboarding and operational consistency.

Technologies: Azure AD/Entra, Microsoft 365, Intune, Autopilot, SentinelOne, Meraki, Datto RMM, IT Glue, Nextiva, SharePoint, Teams, Hyper-V

IT Support Analyst – Courts & Police Department

City of Lynnwood  |  Lynnwood, WA  |  March 2022 – February 2023

Provided IT support for municipal courts and police department systems, ensuring courtroom operations and hybrid hearings ran without interruptions.

  • Maintained courtroom AV systems, including microphones, cameras, mixers, and AV Capture, resolving technical failures quickly.
  • Managed Zoom hearings, breakout rooms, and hybrid setups for judges, clerks, and external participants.
  • Partnered with vendors for new courtroom AV installation and upgrades.
  • Supported police department MDTs, VPNs, and statewide software, including 24/7 on-call coverage.
  • Developed a Microsoft Access workflow for automated court reminders to reduce no-shows.

IT Administrator

Meritum Energy  |  Multi-State (TX, NM, LA, FL, NC, New England)  |  March 2019 – March 2022

Ran IT operations for a multi-state energy company with 180–250 employees, alongside the VP of IT in a two-person department.

  • Managed endpoints, servers, networking, VoIP, MDM, and fleet technology across 30+ sites.
  • Administered Microsoft 365, Intune, and SOTI MDM with MFA, geo-blocking, and anti-phishing policies.
  • Led mobile device replacement initiatives and coordinated corporate fleet technology deployments.
  • Oversaw integrations for 15+ acquired offices: M365 migrations, domain transitions, VoIP onboarding, network upgrades, and security alignment.
  • Managed disaster recovery during pandemic remote transitions and Texas power grid outage.
  • Built and maintained documentation, SOPs, and ConnectWise ticketing workflows.

Desktop Support Specialist

Taskus  |  San Antonio, TX  |  June 2018 – March 2019

Provided IT support for a high-volume BPO environment supporting 200–400 users across Windows and macOS devices.

  • Managed hardware setup, patching, peripheral support, and basic network troubleshooting.
  • Re-imaged and prepared devices for campaign transitions.
  • Created documentation and delivered training for new hires and daily IT tasks.

Desktop Support Specialist / Jr. Database Analyst

ETC Tracking  |  San Antonio, TX  |  June 2016 – March 2018

Delivered first- and second-level IT support and assisted with database reporting for a small growing team.

  • Provided hardware deployment, remote troubleshooting, and AWS access support.
  • Developed SQL queries and reports for ACA filing, ensuring HIPAA-compliant handling of sensitive data.
  • Built processes for accurate first-year ACA submissions and 1095 form generation.

Education

University of Texas at San Antonio  |  December 2017
Bachelor of Arts in Communication  |  San Antonio, TX

Technical Skills

  • M365 & Google Workspace Administration
  • MDM: Addigy, Intune, SOTI MobiControl
  • VoIP Systems: GoToConnect & RingCentral
  • Networking: Cisco Meraki & SonicWall
  • SaaS Apps: Slack, Zoom, Dropbox, Adobe Creative Cloud
  • SSO: OneLogin
  • Environments: Windows & macOS